If you rent from a council or housing association and you've reported problems that haven't been put right, you may be entitled to have the repairs done and claim compensation.
Takes about 2 minutes. Four quick questions, then your details.
A member of our housing team will call you, usually within one working day. Keep any photos of the damage and copies of messages to your landlord handy.
Social landlords have a legal duty to keep the structure, exterior and essential services of your home in repair — and to keep it fit to live in.
Black mould, rising or penetrating damp, condensation that keeps coming back.
Leaking roofs, pipes or gutters, water coming through ceilings or walls.
Broken boilers, radiators that don't work, no reliable hot water.
Faulty wiring, sockets or lighting that are unsafe or don't work.
Rotten frames, broken glazing, doors that don't close or lock.
Cracks in walls or ceilings, subsidence, collapsing plaster.
Infestations linked to disrepair — gaps, holes or damaged drainage.
If it makes your home unsafe or unhealthy, tell us about it.
Your claim is handled by our housing team and overseen by a qualified solicitor you can speak to directly.
Past results don't guarantee the outcome of future claims. Every case depends on its own facts.
"[Real client review, used with their permission]"
[First name + initial], [Town] · [Google / Trustpilot]"[Real client review, used with their permission]"
[First name + initial], [Town] · [Google / Trustpilot]You don't need to have kept perfect records. Photos, texts, emails and repair reference numbers all help, but we can often request your repair history from your landlord directly.
Tell us what's wrong. We'll let you know honestly whether you have a claim.
An independent surveyor inspects your home and records the disrepair.
We follow the pre-action protocol for housing conditions claims and press for repairs.
We aim to get the work done and secure compensation for what you've been through.
We work under a conditional fee agreement. If your claim doesn't succeed, you won't pay us anything. If it does, most of our costs are recovered from your landlord.
A success fee of up to [XX]% of the compensation you receive may be deducted. We'll confirm the exact figure in writing before you sign anything, and you're free to walk away at that point.
Your landlord cannot lawfully evict you or treat you less favourably because you've made a legitimate disrepair claim. If you have rent arrears, tell us — it doesn't necessarily stop a claim, but we'll need to factor it in.
It depends on how serious the problems were, how long they lasted after you reported them, and how they affected you. Compensation is often calculated as a percentage of the rent for the affected period, plus the cost of damaged belongings. We'll give you a realistic view once we understand your case.
Many claims settle within several months once the landlord responds under the pre-action protocol. Urgent repairs can often be pushed forward sooner. If a claim goes to court it takes longer, but most don't.
You can generally claim for disrepair going back up to six years, as long as the landlord knew about the problem during that time.
Awaab's Law sets legal time limits for social landlords in England to investigate and fix serious hazards, starting with damp and mould and emergency repairs. If your landlord has missed those deadlines, it can strengthen your case.
This service is focused on council and housing association tenants. If you rent privately, get in touch anyway and we'll tell you whether we can help or point you somewhere that can.
Find out in about 2 minutes whether you can make a claim. It's free, and there's no obligation.
